Frequently Asked Questions

FAQs

Frequently Asked Questions

Quick answers to common shipping and clearance questions

General

No. We specialize in international sourcing, trade facilitation, and logistics coordination.

We support businesses with international sourcing, import and export coordination, logistics and customs clearance coordination, and trade consulting - including landed cost guidance and market-entry support.

We are headquartered in Sri Lanka and serve clients across the island while coordinating trade with global markets.

International Sourcing

Yes. We maintain active sourcing networks in India and China and assist with supplier identification and coordination.

Depending on the product and requirement, we can coordinate verification steps such as background checks, factory verification support, sample coordination, and quality inspection coordination (where applicable).

Yes. We coordinate samples to help you confirm specifications and quality before placing a larger order.

Import Support (Sri Lanka)

Yes. We support import coordination from supplier follow-ups and freight planning to documentation support and clearance coordination.

Yes. We provide practical guidance on CIF/CFR/FOB so you can choose the most suitable trade term based on cost control and responsibility.

We provide customs documentation support and clearance coordination to help reduce delays and keep the process aligned with regulatory requirements.

Product/category, specifications (or photos), quantity, origin country, destination, timeline, and preferred shipping mode (air/sea). If you have supplier details, share them too.

Export Support (From Sri Lanka)

Yes. We support Sri Lankan exporters with export documentation guidance, compliance and certification direction, buyer matching support, and shipping coordination.

We support categories such as Ceylon cinnamon, tea, spices, agricultural produce, processed food products, and herbal products - based on export readiness and market requirements.

Yes. We guide clients on packaging and labeling compliance requirements based on product and destination market expectations.

Logistics & Customs Clearance

Yes. We support both sea freight (FCL/LCL) and air freight coordination depending on cargo type, budget, and urgency.

Yes. We provide HS code guidance and duty calculation support for better landed-cost planning.

Warehousing support can be arranged depending on cargo type and requirement.

Trade Consulting & Business Tours

Yes. We provide market entry guidance, product feasibility analysis, and landed price calculation support to help you plan trade decisions confidently.

Yes. We arrange trade visits and supplier meetings as part of our consulting support.

Pricing / MOQ / Timelines

MOQ depends on the supplier and product category. Share your requirement and we’ll advise available options.

Timelines depend on origin, production lead time, shipping mode, and clearance procedures. Once we review your product and route, we can provide a realistic timeline estimate.

Quotes and estimates are based on the information available at the time and may change due to supplier pricing, freight rates, exchange rates, and regulatory or documentation requirements.